Operational Excellence

We improve organisations’ key operational, maintenance and customer service processes to drive efficient work planning and service delivery aligned to your targets and objectives.


Organisational Design & Change 

We excel in strategic organisational design, enabling seamless working between functions. Rooted in the principles of the Asset Management Anatomy, our proven process tailors designs to local contexts, with phased implementation to enable effective change management. Our Standard Operating Model, includes management frameworks, job descriptions, and procedures.  


Operations & Maintenance Optimisation 

We specialise in optimising operational and maintenance activities. Conducting maturity assessments and gap analysis, we analyse the status quo against appropriate international standards and criteria. The resulting change plan focuses on effectiveness, efficiency, or both, utilising tools like process and organizational design, and optimization techniques such as six-sigma. We have found providing additional support in through implementation is essential to realising the potential benefits, we therefore assist across cultural change, training and policy development for O&M, health, safety, environment, and quality management.  

Related Case Studies

Operational and Planning Improvements for Tabreed, UAE
Capability assessment and improvements to meet future regulatory and competition challenges.
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Operational Excellence for the Nama Group Companies, Oman 
Provision of services to improve operational and management capabilities for the water and power sector companies in Oman.
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Affinity Water Performance Management Improvements, UK
Transformation programme for performance management capability improvements to ensure regulatory compliance and to plan for the future Price Control.
Read More
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