DVW faced several challenges including a lack of integration, inefficient processes and poor regulatory reporting. Our team has provided comprehensive IT support to Dee Valley Water (DVW), covering strategy, development, procurement, implementation, and operations, for several years. Over this time, the focus has been on integrating various enterprise systems, including GIS, CIS, WMMS, LIMS, and asset management systems, to enhance operational efficiency, data quality, regulatory reporting, customer response, and periodic review submissions.
Our approach was flexible and addressed DVW’s needs as they arose. Over time, we better understood their wider requirements and were able to recommend some more strategic solutions to the problems and to build capacity for the future.
As part of the wider strategy, our team developed and implemented an integrated database solution. This integrated a number of enterprise systems, including the Customer Complaints Management Database, Customer Asset Management Database, and water sample test results, to create a unified platform. At the same time, we streamlined the associated processes. By eliminating many of the manual processes, we simplified the workflows, reduced data duplication and improved operational efficiency.
The integrated system facilitated the generation of the regulatory and management reports. The system also provided strong audit trails by connecting to existing applications, databases, and processes, enabling accurate tracking of data and actions.
We solved numerous IT related problems for DVW. The implementation of the integrated database solution was the most significant, resulting in data quality improvements, regulatory compliance, and operational cost savings.
The system was further developed over time, to increase the visibility of customer complaints, which led to faster customer response times. The system also proved invaluable for the preparation and submission of the Price Control submissions.
