Tabreed is major provider of district cooling services in the UAE and has similar operations across the GCC. The company is a private company that is starting to be regulated and to work in increasingly competitive markets. The Board of Directors decided that they needed to improve their capabilities to address these challenges. The focus was around operations and maintenance, investment planning, project and bid development, and customer service.
As such, Tabreed requested the support from a competent and experienced consultant to undertake a focused capability assessment related to the areas of interest and to develop a roadmap for making improvements. We provided the requested services and developed a business strategy and business case that improved capabilities to transform the business into much more commercial organisation.
We supported Tabreed with the implementation of the roadmap, managing the programme of work. We designed and implemented new processes and a new organisational structure and changed the individual and team performance processes, KPIs and incentive mechanisms.
We introduced a new risk management process and aligned this with the asset and investment planning. The process was also utilised in a new bid preparation process. In parallel, the operational planning processes were modified to tailor O&M activities to the exact efficiency and service requirements for each client and contract.
All areas of capability improvement were supported with training, coaching, awareness and knowledge transfer.
The process improvements resulted in significant changes to how bids were developed and how existing contracts were managed. The incentives of the different departments working on the bids are now aligned to so that bids now meet the client’s requirements whilst ensuring efficient, competitive, costs and achievable profit margins.
The planning process has been overhauled and is now able to plan over longer timescales and to meet the regulatory requirements. The process is robust and should exceed the regulatory expectations for the foreseeable future.
